Mac911 Care Proactive Support/Monitoring

Benefits? -Built to reduce the time you spend troubleshooting computers. Our software systematically detects potential issues and reports them to you before they impact your end users. That way, you know when your computers have problems and can address the issues before they go down.

WHAT DO WE MONITOR?

SERVER SOFTWARE

More often than not, what defines a server is the software that runs on it. Mac911 Care checks on that software to make sure it’s operating correctly and will report critical information such as availability, utilization, license expirations, proper backup functionality, and more.

DEMOGRAPHICS

While we’re rummaging around inside the computer looking for problems, we also report back other helpful information such as machine name, last logged in user, serial number (including warranty status), RAM, model number, OS & firmware versions, processors, uptime, last check-in, and more. Benefits? -Built to reduce the time you spend troubleshooting computers. Our software systematically detects potential issues and reports them to you before they impact your end users. That way, you know when your computers have problems and can address the issues before they go down.

DISK DRIVES

Running low on disk space can happen suddenly and when it does, it has real potential to corrupt a system and cause data loss. Mac911 Care can alert you well before that ever happens. We’ll also alert you to any disk input/output (I/O) errors (a precursor to a drive failure), boot disk selection changes, false mounts, and more.

SYSTEM PERFORMANCE

Keeping a computer running at it’s peak performance is easy with Mac911 Care. We’ll alert you to productivity-robbing issues such as failing laptop batteries, kernel panics, faulty RAM, unscheduled reboots, and even failed power-on self-tests (POST) which usually go unnoticed.

MALWARE

No single malware detection software can find all threats. Mac911 Care helps out by providing an additional layer of malware checking to your existing solution.

BACKUP SYSTEMS

It’s never a matter of “if” your hard drive will fail, but “when”. That’s why it’s so important that you not only backup but regularly check if that the backup is being completed successfully. Luckily, with Mac911 Care, we do all the checking so you don’t have to. We will alert you if we see the backups not being performed as expected.

NETWORKS

Slow network performance can be caused by things like poor cable quality, failing network hardware, or even your ISP having a bad day. We’ll help narrow down the cause by alerting you when there’s an excessive number of network errors. We can even let you know when a computer’s IP address changes.

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